{"id":145,"date":"2023-10-14T19:54:25","date_gmt":"2023-10-14T19:54:25","guid":{"rendered":"https:\/\/jesshop.in\/?page_id=145"},"modified":"2025-10-02T07:15:24","modified_gmt":"2025-10-02T07:15:24","slug":"return-and-exchange-policy","status":"publish","type":"page","link":"https:\/\/jesshop.in\/index.php\/return-and-exchange-policy\/","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\t\t
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Returns and Refund policy<\/h4>\n

\u00a0<\/p>\n<\/div>\n<\/div>\n

At Jesshop, we are dedicated to ensuring customer satisfaction by providing a clear and hassle-free process for returns, exchanges, and refunds. Our policy adheres to Google\u2019s guidelines, ensuring transparency and fairness.<\/p>\n

Return & Exchange Window:<\/h3>\n
    \n
  • You have\u00a07 days\u00a0<\/strong>from receiving your item to request a return or exchange, as long as it meets our return criteria.<\/li>\n
  • Yes, we accept exchanges.<\/li>\n<\/ul>\n

    Conditions for Return & Exchange:<\/h3>\n
      \n
    • Incorrect or Damaged Items:\u00a0<\/strong>Received the wrong item or a damaged one? Contact us\u00a0within 2 days<\/strong>\u00a0of delivery with clear photos or videos of the unboxing process as proof.<\/li>\n
    • Original Condition:\u00a0<\/strong>Items must be\u00a0unworn, unused, with original tags attached, and in original packaging<\/strong>. Include your receipt or proof of purchase.<\/li>\n
    • Return Request:<\/strong>\u00a0Initiate your return or exchange within\u00a07 business days<\/strong>\u00a0of receiving the product. Submit a Return\/Exchange Request with your order number, product name, reason for return, and photos\/videos demonstrating any faults or damage.<\/li>\n<\/ul>\n

      Return Process:<\/h3>\n
        \n
      1. Submit your Return\/Exchange Request.<\/li>\n
      2. We’ll review your request and let you know if it’s approved.\u00a0Don’t return anything without approval.<\/strong><\/li>\n
      3. Upon approval, we’ll arrange a\u00a0free pickup<\/strong>\u00a0through our courier partner.<\/li>\n
      4. Once the item arrives at our\/ vendors’ warehouse and passes the quality control (QC) inspection confirming it meets our return criteria (unworn, unused, with tags, and free from deliberate damage<\/strong>), we’ll process the refund to your\u00a0original payment method within 7 business days<\/strong>.<\/li>\n
      5. You’ll receive a confirmation email once your return\/exchange is approved.<\/li>\n<\/ol>\n

        Non-Returnable Items:<\/h3>\n
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        • Footwear:<\/strong>\u00a0Socks, sliders, clogs, slippers, and flip-flops.<\/li>\n
        • Promotional Items:<\/strong>\u00a0Items purchased during a sale or promotion.<\/li>\n
        • Non-Physical Goods:<\/strong>\u00a0Gift cards and gift coupons.<\/li>\n
        • Customized Goods:<\/strong>\u00a0Print-on-demand items.<\/li>\n
        • Damaged Goods (Exclusion):<\/strong>\u00a0Items exhibiting evidence of deliberate damage.<\/li>\n
        • Late Returns:<\/strong>\u00a0Items returned more than\u00a0seven (7) calendar days<\/strong>\u00a0following the documented delivery date.<\/li>\n
        • Delivery Issues (Recipient-Caused):<\/strong>\u00a0Items experiencing delivery delays due to inaccurate recipient information\u00a0(phone number or address)<\/strong>.<\/li>\n<\/ul>\n

          Exchanges:<\/h3>\n

          Want a different item? Return your original purchase first. Once approved, you can place a new order for the desired item.<\/p>\n

          Refunds:<\/h3>\n
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          • Approved returns will be refunded within\u00a0fourteen (7) business days<\/strong>.<\/li>\n
          • Refunds will be credited to the\u00a0original payment method<\/strong>\u00a0used for the purchase.<\/li>\n
          • Cash on Delivery (COD):<\/strong>\u00a0Refunds will be processed via your chosen payment method during the return process.<\/li>\n
          • In case of delays, you will be notified and provided an updated timeframe.<\/li>\n<\/ul>\n

            Force Majeure:<\/h3>\n

            jesshop is not liable for product damage or shipping delays due to events beyond our control like epidemics, conflicts, strikes, natural disasters, or customs inspections. We’ll do our best to notify affected customers through SMS, WhatsApp, or email.<\/em><\/p>\n

            We want you to be happy with your Jesshop purchase! If you have any questions, please don’t hesitate to contact us.<\/strong><\/p>\n

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            Returns and Refund policy \u00a0 At Jesshop, we are dedicated to ensuring customer satisfaction by providing a clear and hassle-free<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-145","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/jesshop.in\/index.php\/wp-json\/wp\/v2\/pages\/145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jesshop.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jesshop.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/jesshop.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/jesshop.in\/index.php\/wp-json\/wp\/v2\/comments?post=145"}],"version-history":[{"count":234,"href":"https:\/\/jesshop.in\/index.php\/wp-json\/wp\/v2\/pages\/145\/revisions"}],"predecessor-version":[{"id":19186,"href":"https:\/\/jesshop.in\/index.php\/wp-json\/wp\/v2\/pages\/145\/revisions\/19186"}],"wp:attachment":[{"href":"https:\/\/jesshop.in\/index.php\/wp-json\/wp\/v2\/media?parent=145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}